2K Pan Tilt Indoor Security Camera System

Return and Refund Policy

Effective Date: 06-02-2026

At BEYEEX LLC, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, and exchanges are handled in accordance with standard U.S. e-commerce practices.

1. Return & Refund Requests

Customers may request a return or refund for eligible products.

All return requests must follow the procedures outlined in this policy.

2. Eligibility for Returns

To qualify for a return or refund:

• The item must be unused and in original condition

• The item must be returned in its original packaging

• The return request must be submitted within 21 days of delivery

• Proof of purchase (order number or invoice) is required

Returns that do not meet these conditions may not be approved.

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper handling, or unauthorized modifications

• Items returned after the 21-day return window

• Custom-made or personalized products once production has begun (as these items cannot be resold)

4. Refund Review Process

Once your return is received, our team will inspect the item to verify eligibility.

You will be notified regarding approval or rejection of your refund request.

5. Refund Method & Timeline

Approved refunds will be issued to the original payment method used at checkout.

Depending on your financial institution or payment provider, refunds typically appear within 5–7 business days after processing.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly.

We may request photos or additional details to assess the issue.
If approved, we will provide return or replacement instructions at no additional cost to you.

7. Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it becomes subject to this Return & Refund Policy.

8. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Original shipping fees (if applicable) are non-refundable.

We recommend using a trackable shipping service for returned items.

9. Contact Information

For assistance with returns or refunds, please contact:

BEYEEX LLC
6934 4TH ST NW
ALBUQUERQUE, NM 87107
United States

📧 Email: support@beyeex.store
📞 Phone: +1 (800) 336-9136

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

10. Policy Updates

BEYEEX LLC reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated effective date.